专利名称：AUTOMATED TESTING OF INTERACTIVE
VOICE RESPONSE SYSTEMS
发明人：Natesan, VijayChandar,Sarangapani,
Rajesh,Chatterjee, Surajit
申请号：EP15158833.2申请日：20150312公开号：EP2991329A1公开日：20160302
专利附图：
摘要：A device may receive an indication to test a call flow associated with aninteractive voice response (IVR) system. The device may identify an input associated with
the call flow, and may identify a first response associated with the call flow. The firstresponse may be determined based on providing the input to the IVR system ou aprevious call. The device may initiate a test call with the IVR system. The test call may beinitiated after the previous call, and may cause the input to be provided to the IVR systemand a second response to be received from the IVR system. The device may identify thesecond response, and may compare first audio information, associated with the firstresponse, and second audio information associated with the second response. The devicemay determine a test result based on the comparison, and may provide the test result.
申请人：Accenture Global Services Limited
地址：3 Grand Canal Plaza Grand Canal Street Upper Dublin 4 IE
国籍：IE
代理机构：Müller-Boré & Partner Patentanwälte PartG mbB
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