专利名称：Method and system for prioritizing
performance interventions
发明人：John C.C. McIlwaine,Scott Richter,Kirt W.
Pulaski,Susan Harman,DiannaSpence,Solomon Shaffer
申请号：US11291533申请日：20051201
公开号：US20060233346A1公开日：20061019
专利附图：
摘要：A member of a workforce of a contact center, such as an agent of a call center,
can receive performance interventions, such as training, information, tips, or other itemsintended to enhance workplace performance. The performance interventions can beorganized, sequenced, ranked, or prioritized in a lineup, an ordered list, or a queue, thatspecifies the sequence that the workforce member should receive the performanceinterventions. The agent might select a training course at the top of the list, for example.Two criteria, parameters, or values can characterize some aspect of each performanceintervention. One criterion might characterize time sensitivity, while the other criterionmight characterize importance, for example. Processing the two parameters candetermine the sequence of performance intervention delivery.
申请人：John C.C. McIlwaine,Scott Richter,Kirt W. Pulaski,Susan Harman,DiannaSpence,Solomon Shaffer
地址：Alpharetta GA US,Gainesville GA US,Suwanee GA US,US,Cumming GAUS,Alpharetta GA US
国籍：US,US,US,US,US,US
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